6,500
Agents supported 24/7
“6,500 agents get consistent coverage. After-hours and peak periods no longer mean unanswered lines.”
Samson Properties Team
AI Ticketing. Auto-create and route tickets from every channel.
Customers don't want to fill out a support form. They just want help. Your AI hears the problem in the conversation, writes the ticket, scores the urgency, and routes it to the right person. Before the call even ends.
92%+
detection accuracy
40%
auto-resolved
5 min
to go live
Pick a support situation
Live call · AI
00:00TKT-4821
Auto-created · Live
The support problem
Nobody wants to “submit a ticket.”
Your customer just described the whole problem out loud. Then the old way asks them to log into a portal, retype it into form fields, and wait. While your team starts from scratch with zero context. The ticket should already be written by the time they hang up.
With Frontdesk it is. Because the AI is already on the conversation.
How it works
From complaint to routed ticket. Hands-free.
Detect, classify, route. One loop, no forms, no triage queue.
01
It hears the problem as it happens.
Your AI monitors every call, chat, and text in real time, no forms, no portals, no waiting on hold.
02
It writes and classifies the ticket.
Issue type, urgency (P1–P4), and sentiment are detected and attached automatically, with the full transcript and a summary.
03
It routes to the right person instantly.
Billing goes to billing, emergencies page on-call. Your team wakes up to organized, actionable work, not a wall of raw messages.
Features
Everything you need to track and resolve customer issues fast.
Tickets created automatically from every channel, routed to the right person, and tracked to resolution.
Auto-Create Tickets from Any Channel
Tickets are created automatically from phone calls, chat conversations, SMS messages, and web forms, no manual entry.
AI-Generated Ticket Summaries
Each ticket includes an AI summary of the interaction, the caller intent, and the recommended next action.
Smart Routing
Route tickets to the right team member or department based on category, urgency, or custom rules.
Custom Ticket Categories
Define categories that match your workflow. Service requests, complaints, follow-ups, sales inquiries, and let the AI tag each ticket at creation.
Ticket Status Tracking
Track open, in-progress, and resolved tickets. Filter by status, assignee, date, or channel.
Priority Levels
Set priority levels (low, medium, high, urgent) manually or let the AI assign them based on caller sentiment and urgency signals.
Due Dates and Reminders
Assign due dates to tickets and get notified when deadlines approach. Nothing falls through the cracks.
Team Assignment
Assign tickets to specific team members and track who is working on what in real time.
Ticket Notes and Activity Log
Add internal notes to any ticket, every status change and assignment is logged with a timestamp.
CRM-Linked Tickets
Every ticket is linked to the contact record in your CRM. See the full history of every customer interaction in one view.
Intake Form Tickets
Intake forms submitted during AI receptionist calls are automatically turned into structured tickets with all collected fields.
Ticket Analytics
Track ticket volume, resolution time, open rates by channel, and team performance across any date range.
What's different
The ticket is a byproduct of the call.
Portals and email queues wait for someone to type the ticket. Frontdesk already heard it.
Frontdesk
Portals & email queues
The ticket writes itself from the conversation. Issue, urgency, and route already filled in.
The customer fills out a form, or your agent retypes the call into a ticket afterward.
Urgency and sentiment are detected automatically, so a P1 emergency never sits in a queue.
Everything lands in one inbox at the same priority until a human triages it by hand.
Bundled with your AI front desk, $99/mo, no separate helpdesk seat.
Helpdesk software is $50+/agent/mo, stacked on top of your phone system.
Industry coverage
Built for customer-oriented businesses like yours.
Real Estate BrokeragesProperty ManagementHome BuildersHVAC & PlumbingAuto RepairGyms & StudiosLaw FirmsAccounting & CPAsTherapy & CounselingAttractions & AquariumsHealthcare ClinicsInsurance Agencies+ 50 more
Don't see yours? Our AI learns any business model in minutes →
Thousands of Businesses Grow with Frontdesk
55 hrs
Weekly calls eliminated
“We eliminated 37-55 hours of phone calls a week and gave that time back to the team.”
Burkai Earl, Co-Owner
$800K+
New revenue in first month
“Maya isn't just a receptionist. She's our sales force and the brain of our customer experience.”
Jake Kaplan, CFO
1,600+
Calls handled monthly
“Our customers get instant answers about products, pricing, and availability even when our showroom is closed.”
United Porté team
40+/week
Admin hours saved
“It changed our front desk. Our team can finally focus on higher-value work.”
Tiffany Hurd, Operations Manager
35%
Leads captured after hours
“We were missing calls after 5 PM every day. Now every inquiry gets a response.”
Artisan Homes Team
1,600+
Calls handled monthly
“The phones used to ring all day long. Now we can go an hour without hearing a landline ring.”
Todd Dusenberry, Owner
$30K+
Generated in 5 days of outbound calls
“We generated $30K+ in 5 days just making outbound calls with Frontdesk AI. The thing pays for itself in a week.”
Trade Recalls Team
600+
Student tenants supported
“It's saving us so much time, and we're not even using it to its fullest extent yet.”
Nick, Leasing Department
100%
Order calls answered (up from 0%)
Freak Brothers Pizza
“We literally never answered the phone. Now Frontdesk answers every single call.”
Freak Brothers Team, Co-Owner
Don't take our word for it. See why thousands of operators have been sharing Frontdesk's AI Receptionists.
Customer story
Read the full storyNow agents instead of calling again and again until someone picks up, their call is getting answered right away.
Our AI continuously monitors conversations in real-time using NLP to identify keywords, sentiment shifts, and problem patterns. It recognizes complaints, errors, and requests across phone calls, web chats, and SMS automatically.
Stop asking customers to submit a ticket.
Live in 5 minutes, no credit card. See results on your first call.