6,500
Agents supported 24/7
“6,500 agents get consistent coverage. After-hours and peak periods no longer mean unanswered lines.”
Samson Properties Team
Outbound SMS Sequences
Automated Outbound SMS. Personalized SMS campaigns on autopilot.
Enroll leads into multi-step SMS sequences that fire automatically based on CRM triggers. Add delays, conditions, and follow-ups, and let the AI handle replies.
98%
Average Open Rate
3x
Higher Than Generic
1000+
Texts Per Hour
24/7
Always Available
How it works
From trigger to personalized reply.
01
CRM Trigger
Campaign condition met
02
Load Context
All CRM data loaded
03
Fill Variables
Each text personalized
04
Send & Reply
Messages sent and handled automatically
Capabilities
SMS that feels one-to-one.
Auto-Filled Variables
Every message is enriched with CRM fields so texts feel one-to-one, not generic.
Handles All Replies
The AI can manage reply volume instantly, from FAQs and bookings to opt-out handling.
AI Copywriter
Generate, refine, and test campaign copy that includes personalization tokens correctly.
Perfect Timing
Send based on service dates, renewal windows, follow-up gaps, and lifecycle events.
Segmented Campaigns
Target distinct cohorts by behavior, history, location, service type, or urgency signals.
Human Handoff
Escalate complex SMS threads to humans with conversation context preserved.
Core features
Every feature you need to run SMS at scale.
SMS Campaign Builder
Define your audience, message, and send time. The campaign runs automatically across your full contact list or any filtered segment.
Personalized Messages
Merge lead-specific fields. Name, last activity, booked service, into every text for higher response rates.
AI Reply Handling
When a contact replies, the AI reads the response and answers intelligently. Booking appointments, answering questions, or escalating to your team.
Opt-Out Management
Replies of "STOP" or "UNSUBSCRIBE" are detected automatically. The contact is marked opted-out and excluded from future sends.
Multi-Step Sequences
Build sequences that send multiple messages over days or weeks, each step triggers based on the contact's response or inactivity.
CRM-Triggered SMS
Fire a text automatically when a CRM event occurs. A new lead, an intake form submission, or a missed appointment.
Bulk SMS
Send a single message to an entire CRM segment. Filtered by tag, score, source, or any custom field.
SMS Templates
Build a library of approved message templates for common scenarios. Reuse them across campaigns without rewriting each time.
Response Analytics
Track delivery rate, open rate, reply rate, opt-out rate, and conversion per campaign.
Two-Way Inbox
Every reply lands in the shared Frontdesk inbox. Your team can jump into any conversation that needs a human touch.
Thousands of Businesses Grow with Frontdesk
55 hrs
Weekly calls eliminated
“We eliminated 37-55 hours of phone calls a week and gave that time back to the team.”
Burkai Earl, Co-Owner
$800K+
New revenue in first month
“Maya isn't just a receptionist. She's our sales force and the brain of our customer experience.”
Jake Kaplan, CFO
1,600+
Calls handled monthly
“Our customers get instant answers about products, pricing, and availability even when our showroom is closed.”
United Porté team
40+/week
Admin hours saved
“It changed our front desk. Our team can finally focus on higher-value work.”
Tiffany Hurd, Operations Manager
35%
Leads captured after hours
“We were missing calls after 5 PM every day. Now every inquiry gets a response.”
Artisan Homes Team
1,600+
Calls handled monthly
“The phones used to ring all day long. Now we can go an hour without hearing a landline ring.”
Todd Dusenberry, Owner
$30K+
Generated in 5 days of outbound calls
“We generated $30K+ in 5 days just making outbound calls with Frontdesk AI. The thing pays for itself in a week.”
Trade Recalls Team
600+
Student tenants supported
“It's saving us so much time, and we're not even using it to its fullest extent yet.”
Nick, Leasing Department
100%
Order calls answered (up from 0%)
Freak Brothers Pizza
“We literally never answered the phone. Now Frontdesk answers every single call.”
Freak Brothers Team, Co-Owner
Don't take our word for it. See why thousands of operators have been sharing Frontdesk's AI Receptionists.
Customer story
Read the full storyWhat started as automation quickly evolved into a scalable business engine.
Get started
Personalized SMS, at any scale.
Send the right message at the right time, the AI handles every reply.