PRIVACY POLICY OF AI FRONT DESK, INC

Effective date: 1st January 2024

1. Introduction

This Privacy Policy outlines the practices of AI Front Desk, Inc. ("we", "us", or "our")regarding the collection, use, and disclosure of personal and non-personal information of theusers ("you", "your", or "user") of our website and services. Our commitment to ensuring theprivacy and security of your information is paramount.

This document is crafted in compliance with the General Data Protection Regulation(GDPR), California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act(COPPA), and other relevant data protection laws.
‍

2. Company Details

AI Front Desk, Inc. is a Delaware C Corporation specializing in AI phone receptionistservices for small businesses. Our principal place of business is located in California, USA.As the data controller, we determine the purposes and means of processing personal dataprovided by you through our website, phone software, and services.

3. Scope and Application

This Privacy Policy applies to all information collected through our website www.myaifrontdesk.com , our AI phone receptionist services, and any other services weprovide. It covers information collected from visitors and registered users of our services

4. Information Collection

We collect two types of information: personal information and non-personal information.Personal information identifies you or can be used in combination with other information toidentify you and includes, but is not limited to, your name, contact details, billing information,and interaction records with our AI receptionist. Non-personal information is data that cannotbe used to identify you directly, such as usage statistics and general demographicinformation

5. Use of Information

The information we collect is used to:

  • Provide and improve our services.
  • Communicate with you about your use of our services.
  • Process payments and manage your account.
  • Comply with legal obligations.
  • Enhance user experience and customize our interactions.
  • Conduct internal analytics and market research.

The information we collect is used to:

6. Information Collection, Sharing and Disclosure

6.1 Collection of Information: At AI Front Desk, Inc., we are dedicated to delivering acomprehensive AI phone receptionist service while maintaining the highest standards ofprivacy and security. To provide and enhance our services, we collect various types ofinformation, which include:

  • Personal Identification Information: This includes your name, email address, andcontact details, collected during the registration process
  • Business Information: We collect information related to your business, such asbusiness name, business address, industry type, and the nature of your businessoperations, to tailor our services to your specific needs
  • Billing and Payment Information: Necessary for processing transactions andmaintaining your account.
  • Call Logs and Metadata: We gather details of your interactions through our service,including call duration, logs, timestamps, caller IDs, and destination numbers.
  • Text Logs and Metadata: : Information related to text interactions, including time oftexts and the nature of text communications.
  • Usage Data: This encompasses data such as the frequency and duration of serviceusage, user preferences, and settings selected within our services.
  • Customer Support Interactions: Information provided by you during directcommunications or through our customer support channels.

6.2 Use of Collected Information: The information we collect is essential for providingpersonalized and effective services. We use this data to:

  • Enhance and customize our AI receptionist services to better suit your businessneeds.
  • Process payments and manage your account efficiently
  • Improve our service offerings through analysis of call and text logs
  • Ensure compliance with legal and regulatory obligations.

6.3 Disclosure of Information: Your privacy is our top priority. We do not share, sell, ordisclose your personal or business information to third parties, except in the followingcircumstances:

  • To provide you with the requested services, such as integrating with third-party toolsthat you use in conjunction with our services.
  • When required by law or to comply with legal processes
  • To protect the rights, property, or safety of AI Front Desk, Inc., our users, or thepublic.
  • In connection with a merger, acquisition, or sale of all or a portion of our assets.

6.4 Internal Use of Data: While we collect call logs, text logs, and their metadata, thisinformation is strictly used for internal purposes, such as improving our software andenhancing service quality. We commit to never distributing this sensitive data externally.

By using our services, you acknowledge and agree to the collection and use of yourinformation as outlined in this policy. We are committed to protecting your data with thehighest standards of security and confidentiality.

7. Consent and Choice

By using our services, you consent to the collection and use of your information as outlinedin this policy. You have the choice to opt-out of certain data collection and use practices. Forpersonal information, you may modify, update, or request deletion through your accountsettings or by contacting us directly

8. Data Retention and Deletion

We retain personal information for as long as necessary to provide our services, comply withlegal obligations, resolve disputes, and enforce our agreements. Once the need for retentionceases, we securely delete or anonymize your personal information, unless statutoryobligations dictate otherwise.

9. Children's Privacy

We do not knowingly collect or solicit information from children under the age of 18. As perour terms and conditions, users must be at least 18 years old to access our services. If welearn that we have collected personal information from a child under 18 without verification ofparental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to, stored, and processed in a country other than theone in which it was collected. We ensure that transfers outside your country are protected bydata protection laws and safeguarded by appropriate contractual clauses and othermeasures.

11. Security Measures

We implement robust security measures to protect your data from unauthorized access,alteration, disclosure, or destruction. These include internal reviews of our data collection,storage, processing practices, and security measures, as well as physical security measuresto guard against unauthorized access to systems.

12. Data Breach Notification

In the event of a data breach, we will promptly notify you and the relevant authorities if thereis a risk to your rights and freedoms as required by law. We will detail the nature of thebreach, the categories and approximate number of individuals concerned, and the measurestaken to address the breach.

13. Third-Party Links and Services

Our website may include links to third-party websites. We are not responsible for the privacypractices of these external sites. We encourage you to be aware when you leave our siteand to read the privacy policies of each website that collects personal information.

14. Use of Cookies and Tracking Technologies

Our use of cookies is guided by our commitment to transparency and user choice. Weemploy essential cookies for website functionality, performance cookies to analyze howusers interact with our site, targeting cookies to deliver tailored advertising, and social mediacookies for content sharing. Users have the option to customize their cookie preferences,providing control over their data.

15. AI and Automated Decision-Making

Our services use Artificial Intelligence (AI) for various functions. We are committed toresponsible AI use, adhering to regulatory guidelines.

16. California Consumer Privacy Act (CCPA) Compliance

Our services use Artificial Intelligence (AI) for various functions. We are comIn compliance with the CCPA, California residents have specific rights regarding theirpersonal information. These include the right to request disclosure of data collection andsharing practices, as well as the right to request deletion of personal information.mitted toresponsible AI use, adhering to regulatory guidelines.

17. GDPR Compliance

In adherence to the General Data Protection Regulation (GDPR), we extend the followingrights to our users within the European Union:

  • Right to Access: You may request access to your personal data processed by us.
  • Right to Rectification: You have the right to correct any inaccurate or incompletepersonal data.
  • Right to Erasure: You may request the deletion of your data where it is no longernecessary for us to retain it.
  • Right to Restrict Processing: You have the right to request a limitation on how weprocess your personal data
  • Right to Data Portability: You can receive your personal data in a structured,commonly used format.
  • Right to Data Portability: You can receive your personal data in a structured,commonly used format.
  • Right to Object: You may object to the processing of your personal data for specificpurposes.

We also commit to:

  • Ensuring lawful, fair, and transparent processing of personal data.
  • Implementing appropriate technical and organizational measures to safeguardpersonal data against unauthorized access or alteration.
  • Notifying the appropriate authorities and users in the event of a data breach inaccordance with GDPR timelines.
  • Ensure compliance with legal and regulatory obligations.

This section of our Privacy Policy demonstrates our commitment to GDPR compliance,offering protection and rights to our users within the EU.

18. Impact of AI and ADMT

AI Front Desk, Inc. leverages AI and Automated Decision-Making Technologies (ADMT) toenhance user experience and service efficiency. We are committed to using thesetechnologies responsibly, ensuring they align with privacy regulations and ethical standards.Our ADMT practices include safeguards against biases and errors, with provisions forhuman oversight and intervention.

19. Regular Updates and Version Control

This Privacy Policy is subject to periodic review and updates to reflect legal, technological,and operational changes. We maintain a version control log, accessible to users,documenting each amendment for transparency and historical reference

19. Regular Updates and Version Control

This Privacy Policy is subject to periodic review and updates to reflect legal, technological,and operational changes. We maintain a version control log, accessible to users,documenting each amendment for transparency and historical reference

20. Data Protection Officer (DPO) Contact

Inquiries regarding data protection and privacy practices can be directed to our DataProtection Officer at [DPO Contact Information]. The DPO is responsible for overseeing dataprotection strategy and implementation, ensuring compliance with data privacy regulations.

21. Risk Assessment and Mitigation Strategies

Our approach to data privacy includes proactive risk assessments and the implementation ofrobust mitigation strategies. These measures are designed to identify potential data securityvulnerabilities and implement effective safeguards, thereby ensuring the integrity andsecurity of our users' data.

22. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes byposting the new Privacy Policy on this page. Your continued use of our services after anymodification constitutes your acceptance of the updated policy.

23. Contact Information

For any questions or comments about this Privacy Policy, please contact us at:contact@myaifrontdesk.com.

24. Compliance with State-Specific Laws

We comply with state-specific data privacy laws. Our practices are regularly reviewed andupdated to adhere to the latest legal requirements of states where our services are available

25. Best Practices and Compliance Review

We are committed to following best practices in data privacy and regularly review ourcompliance with applicable laws and regulations. This includes conducting data protectionimpact assessments and updating our practices as necessary to ensure the higheststandards of data protection.

AI Front Desk, Inc.

All Rights Reserved

Start Free TrialContactAffiliate ProgramPrivacyTermsBlog