5,000+
Monthly customer interactions
Zest Properties
“What would normally take us all day to call through our delinquency list was done in five minutes.”
Vanessa Smith, COO
Personalized agents that implement themselves, talk, text, and chat, remember across conversations, and book more appointments around the clock.
Frontdesk agents learn your business, remember every customer, and get better after every conversation.
Trusted by 10,000+ businesses
600+
Student tenants supported
“It's saving us so much time, and we're not even using it to its fullest extent yet.”
Nick, Leasing Department
1,600+
Calls handled monthly
“The phones used to ring all day long. Now we can go an hour without hearing a landline ring.”
Todd Dusenberry, Owner
6,500
Agents supported 24/7
“6,500 agents get consistent coverage. After-hours and peak periods no longer mean unanswered lines.”
Samson Properties Team
35%
Leads captured after hours
“We were missing calls after 5 PM every day. Now every inquiry gets a response.”
Artisan Homes Team
100+
Calls handled per day
“AI Frontdesk gives every caller an immediate answer and creates the feeling that someone is always available.”
Karen Delacruz, Marketing Coordinator
55 hrs
Weekly calls eliminated
“We eliminated 37-55 hours of phone calls a week and gave that time back to the team.”
Burkai Earl, Co-Owner
1,600+
Calls handled monthly
“Our customers get instant answers about products, pricing, and availability even when our showroom is closed.”
United Porté team
~75%
Lower call handling cost
Z&A Management
“We cut our cost by about 75% to achieve the same revenue, if not grow it even higher.”
Aaron Neilsen, CEO
40+/week
Admin hours saved
“It changed our front desk. Our team can finally focus on higher-value work.”
Tiffany Hurd, Operations Manager
$30K+
Generated in 5 days of outbound calls
“We generated $30K+ in 5 days just making outbound calls with AI Frontdesk. The thing pays for itself in a week.”
Trade Recalls Team
100%
Order calls answered (up from 0%)
Freak Brothers Pizza
“We literally never answered the phone. Now Frontdesk answers every single call.”
Freak Brothers Team, Co-Owner
Every channel, one conversation.
One AI talks with customers across voice, SMS, WhatsApp, email, and chat.
Voice
Chat
Email
WhatsApp
Meetings
AI
What's Agents 2.0?
Agents that set themselves up, remember your customers across every channel, and get better after every conversation. Here is what changed from the first generation.
Sets itself up from your business.
Point it at your website and docs. Frontdesk builds the knowledge base, playbooks, and integrations on its own.
Agents 1.0Months of configuration and consultants.
yourbusiness.comBuild my agent
- Read 214 pages from your website
- Built the knowledge base
- Drafted playbooks and guardrails
- Connected your calendar and CRM
Live in days, not months
Tested on thousands of conversations before launch.
Every scenario gets simulated and fixed before a single real customer hears it.
Agents 1.0Tested in production, with real customers finding the gaps.
0simulated conversations
3Failing0Fixed before launch0%Run
One memory across every channel.
Calls, texts, emails, and chat share one profile, so your customers never repeat themselves.
Agents 1.0Every conversation starts from zero.
VoiceTextEmailChatWhatsApp
Unified memory
Syncing context for every one of your customers
Gets better after every conversation.
Frontdesk learns from each interaction and improves its own answers, with every change visible to your team.
Agents 1.0Needs a manual update every time it slips.
- LearnedCallers at Oak St ask about parking passes. Added to the playbook.
- ImprovedTour bookings rose after it reworded the pet policy answer.
- FlaggedThree reports of the same leak in Building C. Escalated once.
Follows up before anyone asks.
Renewals, reminders, and re-engagement go out on their own, at the moment they matter.
Agents 1.0Waits for the phone to ring.
- 60 days before lease endRenewal offer texted
- Tour, no application after 2 daysMatching units emailed
- Rent 3 days lateFriendly reminder, then a call
Every answer on script.
Playbooks inject the right SOPs for each scenario, and every step is logged for QA.
Agents 1.0A black box you hope says the right thing.
12:35:58Verified the resident on file.
12:36:21Pulled the open work order for unit 12A.
12:36:43Applied the after-hours emergency playbook.
Stayed inside your guardrails
Every lead answered, qualified, and booked.
New inquiries get an instant response on any channel. Frontdesk qualifies them, books the appointment, and writes everything back to your CRM.
Every workforce starts somewhere. Meet the AI receptionist, the voice agent that answers every call 24/7.
VoiceText SMSEmailWeb chatWhatsApp
The Frontdesk brain
Follow-up callMeeting bookedCRM updatedRenewal offerHuman handoff
01
It learns
Every call, text, email, and chat becomes structured data: intent, timing, sentiment, and any field you define in plain English.
02
It remembers
One unified memory per customer across every channel. The third conversation is smarter than the first.
03
It acts
When a field changes, Frontdesk triggers the next step on its own: a follow-up call, a booking, a CRM update, an escalation to your team.
Flexible data schemas map to any object in your PMS, CRM, or data lake, so agents can orchestrate work across all of it. Every action runs through your permissions, lands in your audit logs, and writes back to your systems of record.
Resident
PMS- Full name
- Unit
Lease ledger
Data lake- Balance
- Rent due
Prospect
CRM- Desired move-in
- Budget
Work order
Maintenance- Issue
- Priority
Conversation
Email & calendar- Channel
- Transcript
Your authorization layer
Frontdesk context layer
4 agents working
PersonIntentNext action
MGMaria GonzalezUnit 4B
PSPriya ShahProspect
JCJames CarterUnit 12A
EBEthan BrooksUnit 7C
LCLiam ChenProspect
SPSofia PetrovaUnit 3D
ATAva ThompsonUnit 9F
Every action writes back to your systems of record
Flexible data schemas
Model any object, field, or relationship, from leases and work orders to fields you define yourself. No migration and no rigid template.
Downstream of your systems
Frontdesk reads from the PMS, CRM, data lake, or CDP you already run. Your systems stay the source of truth.
Enterprise governance
Access runs through your own authorization layer, with granular permissions and audit logs your security team can review.
Every action writes back
Work orders, bookings, and payment plans sync to your systems of record. Your team keeps working where they already do.
HIPAA compliant
Handle sensitive conversations with signed BAAs, encryption in transit and at rest, and strict access controls.
Run AI locally
Deploy models on your own infrastructure. Your conversation data never has to leave your environment.
Simulated before it ships
We run thousands of simulated scenarios against your AI before it ever handles a real conversation.
Simple plans. Upgrade when you're ready to scale.
Business-in-a-Box
$79/mo
Billed annually at $948
Everything for an automated front office: voice, chat, SMS, CRM, automations.
Start 7-day free trialWhat's included
- 200 min voice / mo
- 100 chatbot conversations / mo
- 400 SMS messages / mo
- 300 form submissions / mo
- 20 knowledge base pages
- Last 200 interaction logs
- Zapier integration
- Verified outbound number
- Auto-reload credits
- 2 editor seats
- Priority email support
Most PopularRecommended
Partner / Enterprise
Custom
For teams handling 25+ interactions/day. Volume discounts, API access, and white-glove onboarding.
Book a DemoEverything in Business, plus
- Custom voice minutes
- Custom chatbot conversations
- Custom SMS volume
- API access
- Custom integrations
- Dedicated account manager
- White-glove onboarding
- Dedicated Slack channel
- Audit logs
- Custom editor seats
- SLA support
Overage credits available at $0.01/credit · Voice 25 credits/min · SMS 4 credits/msg · Chatbot 5 credits/conversation
- It is a shared memory that sits behind every channel. Each call, text, email, and chat is turned into structured data on the customer: who they are, what they want, and when to act. Every future conversation and every automated follow-up draws on that same memory.
- Intent, timing, sentiment, budget, and any custom field you define in plain English. You describe the field and how to compute it, and the brain fills it out after every conversation. Those fields power your analytics and trigger your outbound flows.
- An AI customer platform is a single system of AI agents that handle customer conversations across voice, text and chat, then remember and follow up automatically. Frontdesk is an agentic AI customer platform: it answers calls, qualifies leads, books appointments, updates your CRM and follows up, across every channel.
- Agentic AI can take actions, not just answer questions. It can pick up a call, capture the details, book the meeting, log the record and trigger the follow-up without a human in the loop. Frontdesk runs that full loop for customer-facing teams, from first call to CRM update.
- Yes. An AI receptionist is a voice agent that answers every call 24/7, qualifies the caller and books the appointment. It is where most Frontdesk customers start. See the AI receptionist page for how it answers and books around the clock.
- You forward your existing business number to Frontdesk and describe what your AI receptionist should say and do. When a customer calls, the AI answers in a natural voice, follows your instructions, looks up information from your knowledge base, books appointments against your live calendar, and writes every interaction to your CRM. If the call needs a human, it warm-transfers or sends a real-time alert with a full transcript.
- Frontdesk's AI receptionist starts free and scales by usage. The Free plan covers limited monthly minutes with no credit card, paid plans add more minutes, advanced integrations, and concurrent calls, and the Enterprise plan covers high-volume operators and multi-location businesses with custom pricing. Most customers replace thousands of dollars in monthly answering-service or staffing costs.
- A traditional answering service routes calls to a human agent who reads a script, charges per minute, and is unavailable outside business hours. Frontdesk’s AI receptionist answers instantly 24/7, never puts a caller on hold, books appointments directly, integrates with your CRM and calendar, and costs a fraction of a live-agent service. It also handles unlimited concurrent calls, so nothing goes to voicemail at peak hours.
- Frontdesk is an AI-powered front office platform for small and medium businesses. It includes an AI phone receptionist, web chatbot, SMS agent, CRM, calendar, and more, all working together. Your AI answers calls 24/7, qualifies leads, books appointments, and handles routine inquiries just like a trained human employee.
- Less than 5 minutes. Enter your website URL or describe your business, and our AI builds your receptionist automatically. You can go live with a forwarded phone number and embedded chatbot the same day, no engineers, no agencies, no waiting.
- Yes. The Free plan gives you full access to the AI workforce with limited monthly usage, no credit card required. You can also call our AI demo line at +1 (864) 619-0619 to hear it in action, or book a free call with our customer success team.
- Frontdesk has its own built-in CRM, but it also integrates with popular tools via Zapier and direct API connections. If you're on an Enterprise plan, custom integrations are available, every interaction (call, chat, SMS) is automatically logged wherever you need it.
- Frontdesk is built with enterprise-grade escalation logic. When the AI encounters a complex case it cannot handle, it escalates to a human supervisor in real-time with a full transcript. You can configure escalation rules, approval workflows, and notification recipients from the dashboard.
- Yes. Our Partner/Enterprise plan is designed for businesses handling 25+ interactions per day, call centers, and multi-location operators. It includes volume discounts, API access, custom integrations, a dedicated account manager, white-glove onboarding, and a dedicated Slack channel. Book a call with our sales team for a custom demo.
- Yes. You can forward your existing business number to Frontdesk so all calls are handled by the AI. Your customers dial the same number they always have. They just get an always-available, always-professional AI receptionist.