AI-Powered Text Messaging During Calls

Our AI sends texts during phone calls based on conversation context. You define scenarios in plain English.

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How It Works

1. Write a scenario: "If the caller needs pricing information, text them our rate sheet."
2. The AI understands the context and intent of the conversation.
3. When it recognizes the scenario, it sends the specified text instantly.

Key Applications

1. Appointment Scheduling

Scenario: "When someone wants to book an appointment, text them our calendar link."

Action: AI recognizes booking intent and sends link during the call.

2. Document Delivery

Scenario: "If someone needs product specifications, text the PDF link."

Action: AI understands the request for specs and texts link in real-time.

3. Promotion Distribution

Scenario: "When discussing our premium service, text the current promotion code."

Action: AI detects conversation about premium offerings and sends promo code.

Technical Details

• No coding required. Uses advanced natural language understanding.
• Supports sending text messages with links or information during the call.

Setup Process

1. Access the texting workflows feature in your account
2. Create a new workflow
3. Describe the scenario in plain English
4. Specify the text message to be sent
5. Save and activate the workflow

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Link Tracking

If you enable short URLs, we'll wrap your link in a link shortener. This feature adds a powerful layer of analytics to your text messaging strategy. When someone clicks the shortened link, we'll know, providing valuable insights into recipient engagement. This data can help you understand which messages are most effective, track the customer journey from call to click, and measure the real-world impact of your communication efforts. By using short URLs, you not only create cleaner, more professional-looking messages, but you also gain the ability to quantify the success of your text-based interactions, allowing for data-driven improvements to your customer outreach strategies.

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Additional Features

• Supports complex scenarios, understanding nuanced conversations
• Works for inbound calls, enhancing customer interactions
• Provides timely information without interrupting the call flow
• Leverages AI to automate text message sending based on call content
• Improves efficiency and customer experience

This feature transforms customer interactions by seamlessly integrating text messaging with phone conversations, all driven by intelligent AI understanding.

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